Cancellation & Refund Policy

Generations Medical Group LLC
Effective Date: September 27, 2026

Generations Medical Group understands that schedules and circumstances can change. This policy explains the cancellation, rescheduling, and refund terms for our hormone care services.
 

Initial Hormone Evaluation — $150
 

The initial hormone evaluation is a 30-minute telehealth medical evaluation with a licensed healthcare provider.

Cancellations With at Least 24 Hours' Notice

If you cancel your initial evaluation at least 24 hours before your scheduled appointment, you may receive a full refund of the $150 evaluation fee.

You may also choose to reschedule your appointment instead of requesting a refund.

Cancellations Within 24 Hours

If you cancel less than 24 hours before your scheduled appointment, the $150 evaluation fee is non-refundable.

However, Generations Medical Group will allow you to reschedule the evaluation one time without paying an additional evaluation fee.

The rescheduled appointment is subject to provider availability.

No-Shows

If you do not attend your scheduled appointment and do not provide advance notice, you will be considered a no-show.

The $150 evaluation fee is non-refundable for a no-show.

A new $150 evaluation fee may be required to schedule another appointment.

Late Arrivals

Patients should be available and prepared to begin their telehealth appointment at the scheduled time.

If you arrive late and there is not enough time remaining to safely and appropriately complete the medical evaluation, the appointment may need to be rescheduled.

The applicable cancellation or rescheduling terms may apply.

Annual Hormone Care Membership

Generations Medical Group offers an annual hormone care membership for eligible patients who choose to enroll after their initial medical evaluation.

The annual membership fee is:

$1,800 per year

Patients who have paid the $150 initial hormone evaluation fee receive a $150 credit toward the annual membership, leaving:

$1,650 due at enrollment

Enrollment in the annual hormone care program is optional.

Cancellation Before Annual Care Begins

If you pay the annual enrollment balance but decide not to proceed before annual membership services have begun, contact Generations Medical Group promptly.

If no annual membership services have been provided, Generations Medical Group may issue a refund of the annual enrollment payment.

Any services, products, laboratory testing, medications, or other separately incurred charges are not included in that refund.

Cancellation After Annual Care Begins

Once annual membership services have begun, the annual membership fee is non-refundable, except where otherwise required by applicable law.

Annual membership services may be considered to have begun once Generations Medical Group has started providing services included in the membership, such as individualized treatment planning, follow-up care, laboratory review, treatment management, monitoring, or other membership services.

Patients may choose to discontinue treatment or stop participating in the program at any time. However, discontinuing treatment after annual membership services have begun does not create a right to a prorated or partial refund of the annual membership fee.

Medical Eligibility

Payment for an evaluation does not guarantee eligibility for hormone therapy, testosterone replacement therapy, a prescription, or any particular treatment.

The $150 initial evaluation fee covers the professional medical evaluation itself.

If a provider determines during or following the evaluation that hormone therapy is not medically appropriate, the evaluation fee is not refundable solely because treatment was not recommended.

Laboratory Testing and Medications

Laboratory testing and medications are not included in the $150 initial evaluation fee or the $1,800 annual membership unless expressly stated otherwise.

Laboratory, pharmacy, medication, shipping, or other third-party charges may be subject to separate cancellation and refund policies established by the applicable laboratory, pharmacy, or service provider.

Generations Medical Group cannot guarantee refunds for charges paid directly to third parties.

Annual Renewal

The annual hormone care membership does not automatically renew.

At or near the end of the membership period, eligible patients may be offered the opportunity to renew for another year.

A new annual membership will not be charged automatically. The patient must affirmatively choose to renew and complete the applicable payment process.

Pricing and program terms in effect at the time of renewal may differ from those of the previous membership period.

Provider Cancellation or Rescheduling

Occasionally, Generations Medical Group may need to cancel or reschedule an appointment because of provider availability, illness, technology problems, or other circumstances.

When Generations Medical Group cancels an appointment, we will make reasonable efforts to reschedule the patient.

If an initial evaluation cannot be rescheduled within a reasonable period and the patient does not wish to reschedule, the applicable evaluation payment may be refunded.

How to Cancel or Reschedule

To cancel or reschedule an appointment, contact Generations Medical Group as soon as possible:

Generations Medical Group LLC
Phone: (801) 704-5484

Please do not send sensitive medical information through ordinary website contact forms when requesting a cancellation or rescheduling.

Questions

If you have questions regarding a cancellation, refund, or annual membership payment, please contact Generations Medical Group before completing your purchase.